I had high hopes about Poppy Barley but I was extremely disappointed with my experience. When I first arrived at the store, I was pretty shocked that they abandoned their custom shoe service and were now just charging a very large amount of money for high-end shoes in standard sizes. Nonetheless, I was told that the shoes would fit as if they were custom made based on being measured to my foot. I ordered a pair of mule boots and I was charged a 'made to order' fee even though the shoes were just ordered in a standard size that they didn't happen to carry in store. It took nearly 8 weeks for the shoes to arrive in store and when I arrived to pick them up, they didn't even come close to fitting my foot. The staff made me feel like my feet were abnormal and I was told that the boots I ordered just would never fit my foot based on my instep height. After 8 weeks of waiting, I was pretty shocked that they were so dismissive of me as a client. I won't be shopping at Poppy Barley again and I hope they revisit their business model.
I adore my gold eyelet oxfords and have gotten loads of compliments....however...I've worn them about 10 times and they've stretched a ton and now feel too big for my feet. I've reached out directly to Poppy Barley and was told to wear no show socks (which I'm already doing) and to take them to a shoe repair store and take the elastic in on them - another good suggestion. But, I've paid quite a sum of money for them and only worn them 10 times so I'm feeling a bit frustrated with a new pair of shoes that have significant change already. My favorite local shoe store closed and I was hoping Poppy Barley would be the replacement - hope that they can make some strides in how to address this issue.
In response to another person's review, it was stated that Poppy Barley has "evolved" from a custom made footwear experience. What a shame. I bought a pair of tall boots about 5 years ago and loved them from the moment I first put them on. I was very much waiting for the day I could order another pair in black. Recently I ordered a pair and was very surprised to have only 2 measurements taken, not at all like my first experience. It was explained to me that the boots are now made according to an algorithm. The boots did not fit so I reordered another style and these did not fit either. At the price of these boots I was not willing to just settle especially knowing how well my first pair of boots fit , looked and have worn. Unfortunately, Poppy Barley has simply become another high end retail store and if you can afford their prices, go for it. If you are looking for a pair of boots because you have difficulty finding ones to fit in other stores, keep on looking. Poppy Barley, I had such high hopes for you and your original concept and I am so sorely disappointed. Your staff is very pleasant and I had no problem returning the boots and getting a refund.
My favorite shoe place, bar none. Great styles. On the expensive side overall, but quality and service are certainly worth it. Have 3 pairs, will probably get 1 or 2 more.
I had an amazing experience with Poppy Barley. The staff were super helpful and knowledgeable. I chose a pair of Jasper Derbies for a wedding and man were they ever comfortable. They looked amazing and I didnt have sore feet after dancing all night. I would recommend the Poppy Barley experience to anyone. Well worth it!
Poppy Barley is a Canadian Shoe Store based in Edmonton, Alberta. Poppy Barley is located at 5015 111 St #726, Edmonton, AB T6H 4M6, Canada.
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