Great customer service. I had some rings appraises and Independent Jewelers were pleasent and quick to help me with very little financial obligation. I needed to go back in to have the the rings sized. They also offered to have them cleaned and buffed. At no charge. Thank you.
Went in looking for a solid gold chain and nugget bracelet. They wouldn't budge on the prices that were ridiculously high and likely for Oil patch Workers with too much money and no knowledge about jewelry. Service was just so so. Apparently they didn't want my business. Went to VO jewellers in west Edmonton mall and bought a 7k necklace and 6k bracelet :) best prices in the city by far. Shop around, these guys aren't that good just because they're big.
Have had a couple of watches after having other places fix them before and some of my wifes jewellery repaired here and the service has been fantastic, nothing is too much trouble and everything is done in house so no having wait weeks while its sent away. Would highly recommend here if you need any work done.
I have mixed feelings about our experiences at Independent Jewellers. We had excellent service when purchasing my husband's wedding band and my necklace/earrings for our wedding. The consultant spent so much time with us to listen to what we were looking for and made suggestions appropriately. I would go back for the jewelry 100%. However, I would discourage anyone from using their engraving services. We had purchased knives as groomsmen gifts. My husband was not asked what size font or font style he wanted but he mentioned that it should be centered. I wish I had a photo to show how bad this turned out. The names of each groomsman were not centered vertically or horizontally on the blade and the font was so small. The groomsmen do not have long names either (only 4 letters maximum). This aspect of the business was super disappointing.Photo Credit: ENV Photography
They do not double check your orders. Called me for pick up, took half an hour to bring my order and packed the ring directly, I insisted to check the size and realized it is a wrong size.The lady was very rude and was not willing to explain me anything, she did not have a proper training. The manager was polite, however nobody apologized for their mistake.If you are running tight on time, not the best place to shop.
Independent Jewellers is a Canadian Jewelry Store based in Edmonton, Alberta. Independent Jewellers is located at 11248 170 St NW, Edmonton, AB T5S 2X1, Canada.
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