Terrible customer service. The lady was rude and not helpful at all on the phone. They wouldn't give me any sort of quote or direction on the phone in regards to my lock situation and was told id have to pay a fee of $150 to even get someone out to take a look at it. I will take my business else where and to someone that seems more interested in helping me out and not someone who just says it will cost several hundred dollars to re-key. FYI as a business owner I am aware it will be a big cost and several hundreds of dollars to change. You guys obviously aren't that excited to take my hundreds of dollars to re-key. super disappointed but glad I found out in the early stages that the service was terrible.
Too faced company. Had really good service and bought a few things from lock surgeon last Saturday but some of the products did not work out and brought it back seven days later. I work weekdays and so I have no chance to go in except for Saturday. I brought two items back and the owners were working and they had a young staff member look after me for the refund. When it was time to put the refund through, the amount was less than the purchase price. They said it was a 20% restocking fee. I did not see it on the wall and it wasnt a receipt it was over by their computer monitor off to the side. It was NEVER mentioned at all about this policy. They insisted without any discussion as the owners hid behind the young staff member. Because of that I will never buy from them again. I dont and I hope others dont get shafted by these this company. I know a large company that stop using them because theyre too expensive and now I know why. There should be a NO STAR rating for this company post service.
Went to get keys cut. Absolute rip off. 15$ per key for ordinary keys that other places do for 3$. Dont go within a mile of this place. No wonder so many very bad reviews. I was stupid once. Never again. Its easy to see why they are so many horrible reviews. Never deal with place.
Outstanding customer service and very knowledgeable staff. Highly recommend for all your lock/security needs. Pat and Rick are very good at what they do.
Lock Surgeon came to our home today and fixed our door quickly and for a reasonable price. The locksmith, Dale, was friendly, neat and tidy, knowledgeable and professional. We have used Lock Surgeon before and have had only good service from them, we recommend them highly.
Lock Surgeon is a Canadian Locksmith based in Edmonton, Alberta. Lock Surgeon is located at 17812 118 Ave NW, Edmonton, AB T5S 2W3, Canada.
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