First call, I was put on hold and left there. I then called back and got a person. My son went there to get his 3rd party automotive fob programmed. They attempted and failed to program the 3rd party part. They charged him a discounted $100 instead of $160 for an attempt to program his fob. When I called and asked what they charge for one of their fobs that they can program she quoted a standard price. When I asked if they could do any better since wed spent $100 with them already on an attempt, they said no, and $100 for an attempt was already a discounted deal. Since I can buy a fob and get it programmed anywhere at standard price- I will do just that. Now you know my story and you can be the judge for yourself if you will spend your money here.
I went to this place to get them to fix my toolbox locks on both sides of my toolbox. I had no keys for it and the key the tall blonde lady tried cutting didnt work so she asked if I could leave with them and they would get to after they where done with this other customer. She told me would be all done in 2 hours. I went back in 3 hours she said they got to much work and said take it if I want. She said they got other customers they gotta get done before me. Just lieing already to get me going. Now Im upset I said you said 2 hours and she denied it. I then put my fake smile on and she said theyd get to it before then end of the day and shed call me once its done. I said I need it back today cause I need it for work tomorrow in the morning as all my tools are in it and my wife could help me load it back on my truck or trailer. She never called. I went their this morning to pick it up already thinking in my head whats gonna be next to go wrong. The tall blonde who is not very friendly said they only got one side fixed and its working but I gotta work it a bit to work it and the other lock must be fused. I was really upset now and explained why she never called me as its still no good to me with one working lock I need both sides to lock. She said well you owe us still $26.25. I said I would of never got it fixed cause its still useless to me. I paid wasnt happy went to the back to put on my trailer. I noticed the latch not closing like it did before and said in front of the blonde oh well this doesnt work anymore and she said are you blaming me for breaking it and said I was a rude ignorant person to begin with and that just pissed me off and I said you told me 2 hours it would be done and it wasnt, would you be happy and I said I will never come back here again and she said good and I said I would be giving you guys a review and she said go ahead so here is my review. I have went to this place in the past and it was ok service. This time was horrible service. Maybe management should be careful who they hire as Ill never go back again and I wont be recommending anyone to that place again. They are gonna be losing lots of customers having that tall blonde work their as shes not friendly and cant keep her word to paying customers like me. Now I have to go to a different place get them to install 2 new locks with keys as this is what should of been done from this place and wasnt not even a phone call to let me know.
Friendly, helpful & excellent service. We had a new deadbolt installed, took 1/2 an hour. I had also called another company & they had a completely unreasonable price, so was very pleased with the fair price & great service I received from Master Locksmiths. Highly recommend.
Very unfriendly and rude customer service. I would give no star if i could. The lady on the phone should get an award to be the rudest person in Canada. I never experienced something like that... She seriously just hang off the phone on me because i didnt understand what she asked me - instead of explaining... wow... Better stay away from this place and spend your money somewhere where people are friendly and helpful so you can solve the problem...
Lack of customer service skills If you think about it! There are many places in the city that offer same service and no matter how much you pay ...it can b a dollar but if the customer rep is rude I rather going to a place where I will pay more but be treated like a person lol Lady at the desk can cut keys but she ain't cut for the front job
Master Locksmiths is a Canadian Locksmith based in Edmonton, Alberta. Master Locksmiths is located at 12948 97 St NW, Edmonton, AB T5E 4C3, Canada.
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