I had Alf's Roofing complete some repair work on my roof after several shingles and a fascia cover were blown off by wind storms over the last few summers. The office responded to my inquries in a timely manner. Jasmine provided me with a quote that stated the minimum fee for small repairs (like mine) was $200.00 + GST. After approving the cost Yvan came to my home and did a great job of the work that was required. Unfortunately, I wasn't happy with his lack of professionalism - he used my washroom, but didn't wash his hands afterwards and he also decided to light up a cigarette on my property without my permission (smoking is something I don't allow at all on my property).Pros- Communication was very quick- Work was well doneCons- Yvan was unprofessional - didn't wash hands after using washroom & was smoking on my property without permission- Quote didn't include statement that minimum fee applies to labour only and doesn't cover parts/materialsSince there are many roofing companies in the Edmonton area, I likely will not contact Alf's Roofing again.
I recently had a roof repair. The company estimated in the range of $250 to $500. The repair person came and found that the material he had does not fit. He returned a few days later and fixed the roof. I late received a bill of $250 which is at the very low end of the estimate. I am pleasantly surprised. I commonly encountered cases (with other service provides) where the actual cost is higher than or at high end of estimate. This is a good experience and it shows that the company is trustworthy.
They were such a treat to deal with when they make mistake. Jennifer, a lovely (sarcasm) representation of company, is a joke and likes to blame the customer. The estimator who was knowledgeable came on site and knew what had to be done. The roof was getting rebuilt on the weekend and the shingles were being put up Monday. No shingles were on site for the guys and then she blamed the job site for the shingles not being there. They supposedly came by Friday evening (according to Jennifer) and the site wasnt ready. Yes that was true because it was getting done on weekend. Then proceeds to tell me that my site was so poorly organized (because framers had to put on a few more sheets of plywood) and because there wasnt the proper flashing on before they proceeded to do work. They knew what needed to be done but oh yes, it was my fault because I should understand roofing. When she was called out, she then proceeds to say maybe we dont even want to work on this job. So I said sure. I asked to speak to her manager which she was so happy to tell me that she was the manager and co-owner and that she has been doing this for a long time. I guess she doesnt understand customer service. Well I found another roofing company who is amazing and they didnt seem to have the same issues that lovely Jennifer had. I would NEVER EVER recommend this business. So if you are looking for a company that understands customer service, Im using Red services roofing. On a side note, Ive now talked to a few people about Alfs roofing and The same type of complaints.I will respond to the owners response......I will post the photos that shows the piece of roof decking that was missing. As per the owner, she admits that the shingle supplier was out on Friday but unable to deliver. Her estimator knew that the roof was being done on the weekend so I'm not sure why they think it would have been done on Friday. I don't yell.....I can pretty much have all of my trades confirm this. I am firm but I don't yell. She doesn't even mention her snarky attitude. I like how she thinks I am frustrated at my framers (I wasn't). I was frustrated at how poorly Alf's roofing handled it. Her workers that were on site Monday morning said the shingles even if delivered on Monday wouldn't have them back on site because they head to the next job. So I like how the hold up was the few pieces of plywood missing and not the missing shingles. What a joke!! DO NOT EVER USE THIS COMPANY - YOU WILL REGRET IT! I have been telling everyone I know. I'm getting quite a bit of response back that people are not surprised because Jennifer can be extremely rude and has no idea what customer service is.
Alf's Roofing recently did our roof and it looks amazing! The crew that did the work was courteous and did a great job. Office staff was knowledgable and was more than happy to answer all our questions. Would definitely recommend the company to others.
Personally I have not used Alfs Roofing, but I recently witnessed one of their crews complete a neighbours house on my street. They were very fast, clean and did a great job! To top it off, they even had a girl on their crew! I was not only impressed by the teamwork this crew demonstrated but impressed by how hard the girl worked! They seemed to have fun on the job while working as a well oiled machine. At the end of the day the roof looked excellent and there was no evidence they had been working there all day except for the new roof and a red sign ALFS ROOFING at the driveway. I will CERTAINLY call Alfs Roofing next summer to do my roof.
Alf's Roofing Ltd is a Canadian Roofing Contractor based in Edmonton, Alberta. Alf's Roofing Ltd is located at 904 77 Ave NW, Edmonton, AB T6P 1M2, Canada.
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