Beautiful, quality furniture, however we purchased a $400 bench that did not work with our dining room table and it cost us $200 in delivery fees. $100 to have it delivered and they want to charge another $100 to pick it up again. There was no option to pick this bench up or return it ourselves unless we want to drive to Calgary from Edmonton. Will never purchase from there again with such a horrible return policy on furniture. This was a simple bench. There was no mention of this return policy when I talked directly with their customer employee otherwise I would have never agreed to this purchase.
Nice stuff, very pricey, we said no thank you but enjoyed looking at things and sitting in some really nice chairs. And those mustard spoons! But. In the time we were there, we were approached at least once by what seemed to be every single person on staff, extremely (too) promptly upon our entering their respective zones. Friendly and helpful, but it would be nice if the staff were allowed to relax a little. (Three stars mainly for that reason.)
Great place lots of housewears. Amazing design in everything in the store. Great furniture too.
Everyone here is so friendly and so helpful. I purchased a decently expensive item for a wedding registry in July, however as the store was out of stock, they offered to ship it to the bride. A month later we realize that she had never received it despite UPS saying it had been delivered. UPS gave me the runaround after so many calls and so much time on hold, so I called the location that I purchased the item from (Southgate) ..... and they just sent another one! Simple as that. no arguing, no hassle, and she was even nice about it. You don't often get that kind of service anymore especially in this type of situation in which you can't really prove you actually didn't get it. The bride is very happy with her gift and so am I. great experience all around.
HORRIBLE SERVICE!!! Ignored by staff on more than one occassion.. all I wanted to do was make a huge purchase...:(
Crate and Barrel is a Canadian Furniture Store based in Edmonton, Alberta. Crate and Barrel is located at 5015 111 St, Edmonton, AB T6H 4M6, Canada.
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