This hotel was completely horrifying. We stayed in one of the themed rooms and you'd think it'd be clean because it's like $400, but no. There was hair in the shower, left over party streamer tape on the walls, and there were bed bugs. At 2am we noticed the bed bugs and got the hell out of there. It's like they just went in, restocked the room and made the beds, without cleaning and washing things. It was gross. Now I'm going through a whole process of steaming all of my stuff and drying them constantly. I had even brought my own damn pillow, and it's feather so I had to throw it out. Like seriously, West ed is a big attraction, you'd think they'd keep it real clean. I'm sure the staff members try hard, work hard and are nice people, but I just don't trust the place anymore.
Fabulous. Rooms are nice, staff are incredible. Parking kind of needs improvement, the front door doesn't allow much for unloading as there is really only room to drop people off. But the amenities are worth it. Staying for a few more days, but so far 5++++ stars! Like the infusion water in the lobby too!
This is the first time we book to this hotel. It is our son first birthday. We decided to try to booked themed room so that it will be memorable. Wow, we are so impressed with the quality and design of the room. It is spacious, clean and elegant. No regrets on our stay except we just did it for a night. Next time we will do it a bit longer. Very accessible to WEM facilities. Clean wash room. Free parking overnight for costumers. Highly recommended!
Staff were very friendly and helpful. Definite kudos to the front desk and cleaning staff. Rooms were clean and beds were comfortable. However showers had incredibly poor water flow. Amenities were also lacking compared to other hotels, including lack of pool and hot tub, fitness centre was a far walk from hotel (but it was a full fitness centre) and WiFi is unfortunately shared with the rest of the mall, so expect slow connection when mall is busy.
This was a great hotel to stay at. The location was awesome and had very convenient access to the mall. I found the theme rooms to be interesting and a great treat for kids. That is why I plan to come back to this hotel one day with my kids. I would give it a higher rating but I found the service here to be very slow. The staff didn't seem to be in a hurry to provide services. I know they are busy with other stuff but they could work on their speed. I had been travelling for 20 hours before I arrived and was met with a huge lineup which was not a good first impression. I saw other guests complaining about this too and there was one guy that waited for half an hour.
Fantasyland Hotel West Edmonton Mall is a Canadian Lodging based in Edmonton, Alberta. Fantasyland Hotel West Edmonton Mall is located at 17700 87 Ave NW, Edmonton, AB T5T 4V4, Canada.
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