Twice I called and left a message to call me back so I could get a quote for a residential move within Edmonton. I never once received a response.
Let me begin by saying that this review in no way reflects on the driver and the load/unload crew. These guys did an amazing job overall, and were there no other hiccups with this company, I'd gladly have given a 5* review.That being said, I am leaving a 1* review based entirely upon our dealings with management in resolving an issue with being charged more than the actual weight. In dealings with the estimator, we were informed that we are charged for actual weight moved. In reality, there are 'break points' for weight where they will charge for more weight than actually moved as this is supposedly less expensive than charging for the actual weight.At NO point were we informed of this policy until after we had been charged for the move. Had I not been looking over the final invoice, we would have not noticed at all. The estimator estimated us at 13,000lbs of weight. Our actual weight was 10,700lbs. We were charged for 12,000lbs. An estimator from another company had estimated us at 10,500lbs, so obviously there was an issue here as this is a pretty serious difference. So, if you do choose to use Mackie Movers, please go into it knowing what you're dealing with, and be sure to ask for several quotes based upon different weights. At least you'll be prepared for the final bill. And let me finish off again by saying how incredible the driver and load/unload crew were. Without the above issues, this would have been a significantly different review.
Two young men arrived right on time in early morning with a delivery in minus 30 weather and bad road conditions. They were super friendly and I was very impressed with their efficiency despite the weather conditions. This company has delivered to us previously and the service from both the office reception and the delivery staff has been excellent.
I would recommend you to anyone planning a move. From the very first step (no obligation visual estimate) to the delivery I was very pleased. I was so impressed by the friendliness and helpfulness of the staff. No matter how busy they were they took time to help me in all my enquiries and when I needed supplies. The 'loading' crew were ever so pleasant too. I felt very comfortable with the care they took to protect my "stuff". The delivery crew were as pleasant as the others. I had to give 5 stars because I had NO complaints. They were all very experienced and efficient. Thanks Ian- your estimate was spot on. And thank you Linda for fielding all my calls with a smile in your voice. And of course thank you Mike and your "Ninja Warrior" of North American Van Lines Canada.
Moved from Edmonton to Ottawa. I would 100% recommend this company. Easy to deal with them and they were super helpful and friendly. No surprises on the bill and the packers took good care of our things. They answer any questions you have and if you are in need of packing material they can help you out too.
Mackie - QHP Moving and Storage is a Canadian Moving Company based in Edmonton, Alberta. Mackie - QHP Moving and Storage is located at 12806-170 St NW, Unit 4, Edmonton, AB T5V 0A6, Canada.
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