Similar experience to Lisa with receptionist, but added disappointing appointment with Dr. Denault. 1) Front Desk: When I called to book my initial consultation, I was told I would need my records from the Cross Cancer Institute before my meeting. I said I wasn't sure how to do that, but I would get back to them immediately. We found out that the clinic could simply fax and request them. I called back and they said, yes they COULD do this, and it usually took 24-48 hours. I thanked them. They called back a few hours later to say that I needed to fill out a consent form, which they would send by end of day. They did not send it, so I called in the morning, and they send it by mid-morning (24 hours before my appointment). I filled it out and sent it back. The next day when I arrived, they asked where my files were. I reminded them about faxing the Cross and they said they had forgotten to do it. They said I could proceed with the consultation, but I said I was not going to keep the appointment ($250) if they did not have the paperwork that they said they required, especially as my case is rather complicated. They said they can usually get it within 45 minutes (a different story from what they first told me), leaving my confidence in the whole shop a little shaken. 2) Dr. Denault: So, my consultation was basically me talking about my treatment protocol and him whipping out his menu of potential treatments. He didn't seem very knowledgeable about my type of cancer, which I feel that he should have expressed at the beginning. He said he would help with my energy (dealing with side effects of chemo), healing an infection, and dealing with life after chemo. This would involve some IV Vit C, possibly misteltoe, and then some supplements. I said I would need to review everything with my oncologist (who I was meeting in a few days), and he promised to have something for me in writing the next day. He said he would do some research to look at any potential contradictions with my chemo. That was the last I heard of him -- almost 2 weeks ago. I wasn't looking to him to cure my cancer, only to make my life more bearable right now. But apparently they don't want my business. Perhaps he looked at my potential bill and I wasn't cutting the grade because I would only be purchasing his expensive Vit C IV a few times every 3 weeks rather than 3X a week? It was still going to be several thousands of dollars of treatment over the next few months. If you are planning on meeting him, I would ask to speak with him personally about his experience with your type of cancer first. I think he specializes in tumours, rather than blood cancers. I was very hopeful after our first meeting and willing to give it a shot, but totally regret the time and money that I spent there now.
Staff are friendly and listen to you which really does make a difference. The stairs up to the second floor will do more good for you than the pills and supplements ever could, but don't let me tell you how to spend your money.
This rating is representative of the front desk and bookings. I was booked in for an appointment and on the day of I called to confirm a question at which point I was told the appointment was the next day and they had made a mistake. This is after spending a large amount of time filling out detailed health history for their forms. I was then told she would try call to move appointments and get back to me. I did not receive a call back. No voicemail. No email. I was recently diagnosed with a condition that benefits from immediate IV therapy. Unfortunately this is one of the only places in Edmonton that offers it and because of their mix up in appointments I now no longer have the option to get this treatment promptly to improve my condition. I am also 35 weeks pregnant, I moved around multiple other medical appointments to make this one work, in the end I amtold I cannot see a doctor until May, I am due in May.
Optimum Wellness Clinic is the Top alternative health service in Edmonton. They won the 2015 Top Choice Award for the Top alternative health service. They have an amazing team and earned the position to be on Top! Congratulations and keep it up..
I've been seeing Dr Somji for a couple months and really like her. She listens to me and works with me to meet my goals. Her suggestions have been helpful !
Optimum Wellness Integrated Clinic is a Canadian Doctor based in Edmonton, Alberta. Optimum Wellness Integrated Clinic is located at Orchards Gate, 9080 25 Ave SW #201, Edmonton, AB T6X 2H4, Canada.
Please contact with Optimum Wellness Integrated Clinic using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Optimum Wellness Integrated Clinic opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Edmonton
You Might Also Consider