Mr Haley was incredible patient with me. He is knowledgeable and made my car purchase a very enjoyable experience. I feel that I got a great deal on my car, which I am absolutely loving! I would feel comfortable recommending him to all family and friends who are looking to purchase a new vehicle.Thank you Bob and Team Ford!
Dealt with Eric D in trying to find me a new SUV. We had out grown our edge and we're now thinking about an explorer. Eric was fantastic .he want asked us lots of questions and showed us a car we fell in love with .Team ford as a whole did a great job. Everyone is super friendly and we saw the staff having fun and enjoying being there. It made us feel very comfortable deal with them .
Unfortunately our experience wasnt the greatest at Team Ford, promises made by the Sales Manager were not followed through on and overall there just seemed to be a great deal of miscommunication between the sales and financial team.That being said we still purchased our vehicle as the one silver lining was how great our salesperson, Eric L. was! He treated us with the utmost respect and took the time to answer any and all of our questions- if he didnt have the answer, he found out rather than giving us incorrect information and ya having to deal with the consequences later. Team Ford is very lucky to have him there and we would definitely visit him again for our vehicle needs despite the unnecessary issues caused by other employees. We would give Eric 5+ stars... but the experience we had no more than 2.UPDATE- Unfortunately I feel like we need to adjust our rating even lower. My husband and I had let any issues go that we had with Team Ford, but after being contacted about trying to rectify our issues, the disappointment continued. The dealership reached out to us, we did not contact them. We kept being told that a Sales Manager would be contacting us as well as Eric our salesperson, we have yet to ever hear from a Sales Manager but once again Eric followed through and contact us. We were offered an oil change at Team Ford for our troubles, but because we live 2 hours away we said sorry but we didnt feel that was appropriate because we would have to take a day off work to drive there and end up paying more in expenses because of the distance than the oil change is worth. We were asked what they could do to, and then we didnt hear from them again. We had to contact Eric, two weeks after it hearing anything, (which later we found out has since moved to another dealership which is definitely a loss for Team Ford) he explained hed contact Team Ford to get them to follow up with us. We are still waiting... and getting tired of the lack of and miscommunication, especially since it was them that initiated contacting us again. This entire situation could have been avoid if at the very beginning we had the original Sales Manager just apologize to us and admit he made promises he had no influence on, we were never looking for any compensation, just improving on communication and acknowledgement that mistakes were made, but still nothing.
They hide the 1 star reviews by asking as many new car buyers to leave a review.Bait and switch, I called asked how much is it to replace a serpentine belt, I was told 70 plus the part and was offered a free rental but when they looked at car they also want to replace the water pump so they quote me 950+ I said no just replace the belt and they told me it will 860 I would only save 90 dollar for the pump, they I told them that's crazy so they said they would call me back, after they called back they said its 120 for the part and 120 for service.I went there and gave them the belt since I bought it for 40 dollars, now they said they will charge me 170 for labour and it's a good deal because it should be 1.5 hours. WowI now know where not to bring my car.Also I seen the original paper work for the quote on his desk and it showed 1300 dollars so I am wondering if he said 950 and once complete it will be 1300?Also please note all the 5 star reviews are new car buyers, of course you will rate them 5 stars once u buy a car so dont pay attention to those reviews as they are probably asked to leave the review so they can hide the 1 star reviews.
This place was great to deal with. The entire staff were very friendly and easy to talk to. Out of 3 other dealerships, this was the only place that actually made me feel like my trade in vehicle was actually worth their time. The place was very welcoming and overall it was a great experience. I will be buying my next vehicle from this place and I highly recommend you consider it as well. :)
Team Ford is a Canadian Car Dealer based in Edmonton, Alberta. Team Ford is located at 3304 91 St NW, Edmonton, AB T6N 1C1, Canada.
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